Prabhu Rengaramanujam
Prabhu Rengaramanujam
Senior Engineer, Guidewire Software Inc
Title of Talk:
Artificial Intelligence in Customer Relationship Management
Abstract
This talk highlights the role of Artificial Intelligence and Machine Learning in modern Customer Relationship Management (CRM) systems. It discusses predictive analytics, customer behavior analysis, intelligent automation, personalized engagement, and AI-driven decision-making techniques that enhance customer experience, operational efficiency, and business growth in digital enterprises.
Brief Profile
C-suite technology executive and entrepreneur with 14+ years of experience leading enterprise digital transformation initiatives delivering $100M+ business impact globally. Senior Engineer at Guidewire Software and Founder of LogicSure, driving AI-powered CRM, enterprise architecture, and subscription platform innovation supporting $1B+ ARR ecosystems. Published author, IEEE Senior Member, and international speaker specializing in Agentic AI, intelligent automation, strategic technology leadership, and enterprise transformation across Fortune 500 organizations.